COLBlog - Network Issues

eLearn System Outage

Thu, 08 Oct 2009 16:39:00 -0800

UPDATE: Service Restored: Our Managed Hosting Engineers have corrected the problem and have restored the service to the eLearn system at 5:00 p.m. PDT. We are currently experiencing technical difficulties with the eLearn server. As of 4:10pm all requests to the server have been timing out. We have contacted Blackboard Managed Hosting and they are currently working on the situation. Instructors have also been notified of the outage. We will continue to monitor the situation and provide updates as they become available.

eLearn Connection Problems

Mon, 20 Jul 2009 10:32:00 -0800

The eLearn system has been experiencing brief, intermittent service interruptions throughout the weekend. This means that eLearn users have been logged out of eLearn in the midst of their work, including tests, quizzes and other eLearn tasks. Please take this issue into consideration when communicating with students. This service interruption is also affecting the MyChemeketa and Outlook systems. IT is currently working to determine the source of the problem and solution. We will keep you notified of progress.

Scheduled service interruption

Mon, 23 Mar 2009 13:54:00 -0800

On Friday, March 27th, from 6:30 pm to 9:30 pm, electricians will be working on Chemeketa's power infrastructure. The following systems will be unavailable during this time:

eLearn
Banner (including portal services from My Chemeketa)
Online student services (learning.chemeketa.edu, occdl.chemeketa.edu)
Online library services
All Building 9 PCs and network

No other systems will be impacted.

Chemeketa Websites Outage

Tue, 22 Jul 2008 17:03:00 -0800

Between 4:00pm and 5:00pm today Chemeketa websites where unavailable including eLearn.

Elearn restored after Sunday afternoon restart

Sun, 13 Jul 2008 17:50:00 -0800

The restart of the eLearn server scheduled for Saturday happened late Sunday afternoon. The system was down from around 4:40 PM until 5:40 PM. Other systems such as the Online website are now restored also.

January 18-21 IT System Maintenance Scheduled

Fri, 11 Jan 2008 10:08:00 -0800

Information Technology staff will be working on some of our major systems starting January 18th through January 21st, 2008. We regret any inconvenience this causes, but it is necessary for continued operation of our systems throughout the term. This outage notice applies to the following systems: My Chemeketa, WebCT (elearn.chemeketa.edu), Banner, Sharepoint, CCRLS internet access, IP Phones (Eola, Dallas Center, McMinnville Tanger Mall location, Building 33), All Network services.

Please take a moment to review the schedule below to facilitate your planning for this period.

TIMELINE:

Friday Jan 18th 5:00 pm

Exchange Email server will be unavailable for an extended period of time. Estimates range from 12 to 24 hours.
Building 2 Switch replacement starts expected completion 1/21/2008. No Network in the following Affected areas: Counseling, Tutoring, Human Resources, Presidents Office, Public Relations, Testing Services, College Support Services Office

Sunday Jan 20th 7:00 am

Main campus switch upgrade begins.
Main Affected systems - All Internet Traffic

Sunday Jan 20th 8:00 am

New switch configuration and system maintenance begins
Expected Completion 4 pm Sunday Jan 20th

Main Affected systems:

My Chemeketa

WebCT (Elearn.chemeketa.edu)

Banner

Sharepoint

CCRLS internet access

IP Phones

All Network service

The above web systems will be "redirected" to a system maintenance page during the upgrade. Web systems will be back online throughout the day as the configurations are completed and tested. Access to student systems such as eLearn and My Chemeketa will be restored first. Other systems not listed above may be down for short periods as part of the overall upgrade/configuration process.

The work will be focused on:

1. Completing the email purging change by significantly reducing the size of our email storage now that the high volume of stored messages has been reduced. This will allow for faster recovery in case of catastrophic failure.

2. Repair and upgrade our core switch which connects Chemeketa to the outside world and maintains quality communications between systems on campus. This is required to manage our ever increasing network usage and prepares for current projects and future service requirements.

3. Consolidation of systems in our data center to address current power capacity problems and provide for expansion.

4. Relocate upgraded switch in Building 2 to complete the Building 2 remodel. Currently there is no additional capacity available to complete the remodel.

WebBoard and Chemeketa Online sites down on Saturday 9-1

Sat, 01 Sep 2007 16:12:00 -0800

A restart of college network services caused a temporary outage of the WebBoard and Chemeketa Online servers during the mid part of Saturday. Restarting the IIS web server at 4:10 PM brought these sites back online. Campus Edition (Elearn) and the NewTerra Faculty site were not affected.

All Chemeketa sites intermittent on Sunday

Sun, 26 Aug 2007 20:59:00 -0800

Late Sunday afternoon and evening, Aug. 26, there were periods where many, if not all, Chemeketa web sites were unavailable. This was a result of action taken by IT and Facilities personnel to avert a possbile outage of the server room environmental system. By 9 PM several web sites were responding again. [ADDENDUM] It was shortly after 8 AM Monday morning when WebBoard came back up along with Sharepoint (on which it relies). Network drives were restored around 9:30 AM.