BT230

[3 credits]

Organization Performance and Customer Service
Covers various aspects of customer service including using verbal communication and nonverbal communication, listening, using technology (telephone, voice mail, e-mail, etc.), composing written messages, handling difficult encounters, understanding diversity, managing stress and time, and encouraging customer loyalty. None. F, W

Terms offered online: F,W

Tuition and Fees

Online Fee per class: $50

Tuition and other fees: see the college Tuition & Fees page