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Customer Service Management
Provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient operations. Includes combined discussions of management theory, systems, decision making and leadership directly relevant to the hospitality profession. The course also covers the business facets of human resource management, finance, ethics and marketing with in the hospitality environment.
Unavailable Winter 2009 term.
Tuition and Fees (see the college Tuition & Fees page for more information)
| Credits |
Tuition |
Online Fee |
Universal Access Fee |
Student Services Fee |
Total |
| 3 |
$183.00 |
$50.00 |
$18.00 |
$1.50 |
$252.50 |
This table does not include any lab fees or the cost of textbooks.
Course Outline
How to Register
Buy the book
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Instructors who have taught this course during the past year.
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Eric Aebi
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